Privacy Policy

Tilefin IT Solutions (OPC) Private Limited ("Tilefin", "we", "us", or "our") operates the website tilefin.com and provides AI-powered modular SaaS Tiles (Billing, Inventory, Orders, Analytics, Payments, Customer Management, and TileCore) to small vendors worldwide ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

1. Information We Collect

1.1 Information You Provide

• Contact details — name, email address, phone number, business name, and location, submitted via our contact form.
• Business information — details about your operations, the Tiles you select, and any messages you send us.
• Career applications — resumes, cover letters, and related information sent to hr@tilefin.com.

1.2 Information Collected Automatically

• Usage data — pages visited, time spent, referring URLs, and interactions with our Tile selector, collected via Google Analytics (gtag.js).
• Device data — browser type, operating system, and approximate location (country/region) inferred from IP address, used to display pricing in your local currency.
• Cookies and similar technologies — used to remember preferences and measure site performance.

2. How We Use Your Information

• To respond to enquiries submitted through our contact form and recommend relevant Tiles.
• To process job applications and communicate with candidates.
• To improve our website, Tiles, and overall Service through analytics.
• To display accurate, localised pricing based on your region.
• To comply with legal obligations, including tax and corporate record-keeping requirements in India.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers — such as our form-processing provider (Web3Forms) and analytics provider (Google Analytics), strictly to operate our website and respond to your enquiries.
• Legal authorities — where required by applicable law, regulation, legal process, or governmental request.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with continued protection of your data under this policy.

4. Cookies

Our website uses cookies set by Google Analytics to understand how visitors use our site. You can disable cookies through your browser settings; doing so may affect some site functionality but will not prevent you from browsing our pages or contacting us.

5. Data Security

We implement reasonable technical and organisational measures to protect your information, including secure server-side handling of form submissions (your contact details are never exposed in our website's source code) and security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain contact form submissions and career applications for as long as necessary to respond to your enquiry, fulfil the purpose for which it was collected, or as required by Indian law (including corporate and tax record-keeping requirements applicable to Tilefin IT Solutions (OPC) Private Limited).

7. Your Rights

Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information. To exercise these rights, contact us at info@tilefin.com. We will respond within a reasonable timeframe.

8. Children's Privacy

Our Service is intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 18.

9. International Data Transfers

Tilefin is based in Kerala, India, and serves vendors worldwide. By using our Service, you acknowledge that your information may be processed in India and other jurisdictions where our service providers operate, which may have different data protection laws than your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Tilefin IT Solutions (OPC) Private Limited
Anakkara P.O, Anakkara, Palakkad, Kerala — 679551, India
Email: info@tilefin.com